Unified inbox
WhatsApp, Instagram, Facebook, website chat, email, SMS and calls land in a single shared inbox. One thread per customer, with assignment, notes and the full cross-channel history beside every reply.
What's included
Everything a busy team needs to answer fast and stay on the same page, in one queue.
Messages from every channel the same person uses collapse into one timeline. Calls and bookings show up there too.
Route conversations to the right teammate, see who owns what, and never leave a thread unanswered.
Leave internal notes and @mention colleagues inside a thread. Customers never see them.
Add one script tag to your site. Visitors chat in a branded widget, with conversation starters, office hours and a help tab.
The assistant greets visitors by name, answers from your knowledge base, captures details, books appointments and hands off to a human when needed.
Answer common questions in one click, label conversations and filter the queue by channel, status or owner.
Live chat
Drop the SpeedIQ widget on any site. Visitors get a fast, branded chat with starters, your office hours and a help centre tab. Behind it, your team answers from the same inbox as WhatsApp and email, and every chat becomes a lead in the CRM.
AI assistant
Give the assistant a personality and your knowledge base. It streams replies, offers tappable options only when the visitor needs to choose, saves the name and details it is given, books an open slot in one step and calls your team when a human should take over.
Context
The lead record, previous conversations on other channels, notes, tasks, bookings and call history sit beside the thread. Nobody has to ask the customer to repeat themselves.
When the same person reaches you on WhatsApp, email, SMS, website chat or a connected social account, SpeedIQ merges the identities into one contact and one timeline. Calls and bookings appear there too.
Create a chat in Live Chat, pick its branding and opening tab, and paste one script tag into your site. The widget also has a shareable link for use outside your website.
It answers from your knowledge base and instructions, greets visitors by the name they give, captures contact details, books an available slot and hands the conversation to your team when asked or when it cannot help.
Never. Notes and @mentions stay private to your team, inside the thread.
Connect your channels, import your contacts and let the AI handle the first reply. No per-seat fees.